What is a pre-authorization Hold?

Similar to Uber or how hotels charge their guests, Snailz may place a temporary authorization hold for the service cost on your payment method. This will show up as a "pending" charge on your account's payment method and it is not an actual charge. When the service is complete, this authorization hold is converted to a charge for the total service cost. 

If the service has been canceled, the original authorization hold will be voided immediately, although it may take several business days depending on your banking institution. If you would like to confirm a specific transaction on your statement, please contact your bank directly.